Important Notice for GE Money Payment Protection Insurance (PPI) Customers

As a part of our Customer Promise to treat customers fairly, we want to make sure that your decision to purchase your PPI policy from us was the right one. If you think this was not the case and you would like us to investigate your concerns, please check your policy details and make sure you purchased your PPI directly from GE through the following brands*: GE Money, Purple Homeloans or First National / igroup.

It doesn’t matter if your PPI policy is live, cancelled or expired or if you have made a claim on the policy, successful or otherwise. If you would like us to review your file and make sure any concerns are addressed, please contact us directly with your GE Money account number on 0844 893 0925. We’re available Monday-Friday, 9am to 5.30pm.

Please note, all complaints are assessed in the same way, so you do not need to go through a Claims Management Company (CMC) who may charge an upfront fee or take a percentage of any compensation you may receive.

Please find here the FCA guidelines.

*‘GE Money’ is a trading style and includes sales by: GE Money Lending Solutions, GE Money Home Lending, GE Money Consumer Lending, GE Money Secured Loans, GE Money Direct. Purple Homeloans’ is a trading style and includes sales by: Midland & General Direct, Midland & General Mortgages ‘First National’ and ‘igroup’ are trading styles you may recognise in association with your loan or mortgage and include insurance sales by the above entities.

 

Calls will be recorded for training, quality and customer care purposes.   

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